Cinegy Air v12 requires Platform Update for Windows 7 to be installed. It can be downloaded here:
Depending on the operating systems you are using, certain hotfixes installation may be required for proper Cinegy software performance. The corresponding hotfix downloads are available by the references given below.
This reliability improvement update for Windows 8.1 and Windows Server 2012 R2 fixes problems with locks and hangs of software threads which may affect Cinegy Software. It also fixes problems with usage capacities with CPUs in low-power states.
This update for Server 2012 R2 can fix issues if a customer is experiencing unexpected server crashes (complete OS crash) with Stop error message 0xD1, 0x139 or 0x3B, due to problems enumerating installed network cards.