Cinegy Report Viewer is a tool for viewing reports generated by Cinegy Reporting Tool. The reports contain technical information about the system, installed Cinegy products and their configuration. Cinegy Report Viewer is intended to be used by the Cinegy Support team to review issue reports, although system administrators on customer side may use it for initial issue investigation.

Opening a Report

To open a report, select the "Open" command from the "File" main menu or use the shortcut Ctrl+O and select the required file from the target directory or another folder.

Report_open
Note
To automatically open the generated report in Cinegy Reporting Tool, select the "Open report in Cinegy Report Viewer" checkbox on the final step of Cinegy Reporting Tool. The report will be automatically opened after pressing the "Finish" button and exiting the Cinegy Reporting Tool.

To open recently used report files, select the "Recent files" command from the "File" menu:

recent_files

The report archive may contain additional files. To extract these files, choose the "Extract All files" command. Browse for the folder where these files will be extracted to:

browse_for_folder

Interface

Cinegy Report Viewer tool contains detailed information about all Cinegy products installed on your machine, divided into corresponding groups:

Viewer

To expand the desired group, press the corresponding down-arrow icon.

Summary

This section contains the report file summary:

System_Info_summary

System Information

This section contains detailed information about your computer system:

System_Info

Categories tab

The "Categories" tab contains detailed system information divided into subgroups: Short system info, Processor, RAM, HDD, Sound devices, Network adapters, Cinegy products and licenses.

Right-click anywhere the "Categories" tab and choose the "Copy Categories" command from the context menu to copy all categories information to clickboard:

Copy_сategories
Short system info

Contains details on computer system, OS version, physical memory, processor name, CPU speed, GPU name, logical drivers, BIOS:

Short system info
Virtual Network adapters

Contains the list of available virtual network adapters registered on the machine with detailed information on each one:

Network_adapter
Network connections

Contains the list of available physical network adapters registered on the machine with detailed information on each one:

Network_connector
Products

Contains the list of Cinegy products and codecs installed on the machine:

products
Cinegy licenses

Contains detailed information on dongles and Cinegy licenses registered on the current machine:

System_Info

Files

The "Files" tab contains the list of available log and configuration files included into the report, presented in the following formats: *.csv, *.txt, *.xml and *.EVTX (Windows Event Logs):

System_files

Right-click anywhere the "Categories" tab and choose the "Copy file names" command from the context menu to copy file names to clickboard, choose the "Extract files" command from the context menu to save all files to the selected folder:

contex_menu_files

When clicking a file on this tab, a common "Save as" dialog is opened allowing to save file in the selected folder:

save_as

XML View

The "XML View" tab contains details on system settings in the XML format:

system_xml

Right-click anywhere the "XML View" tab and choose the "Copy XML" command from the context menu to copy information in XML format to clickboard:

copy_xml

Products Information

For each installed product the information is divided into the groups topical for this particular product.

Categories

Select the desired category to view the detailed information on the product, product components and its settings:

Categories

Files

The "Files" tab of the selected product contains settings or configuration files, dumps and other file types included into the report:

Files

When clicking a file on this tab, a common "Save as" dialog is opened allowing to save file in the selected folder.

Errors

On the "Errors" tab of the selected product, the list of errors is presented:

Errors

Right-click anywhere the "Errors" tab and choose the "Copy Errors" command from the context menu to copy provided errors to clickboard:

Errors

Dlls

The "Dlls" tab of the selected product contains the list of installed dlls and their versions:

DLLs

Each assembly/dll item can be expanded to view detailed information:

DLLs_extended

Right-click anywhere the "Dlls" tab and choose the "Copy Dlls info" command from the context menu to copy dlls information to clickboard:

DLLs_copy

XML View

On the "XML View" tab of the selected product, the settings file in the XML format is displayed:

XML_view

Supported Products

Cinegy ProductInformation GatheredSettings Visualization
(Categories Tab)

Products

Registry files with settings
XML config files – not all settings are gathered in XML, only available files are added to archive
Database file(s) – internal DB of the program
Dumps
Logs

Supported (detailed information)/
Partially supported/
Not supported (only version and installation date is displayed)

System information

DXDiagInfo
General Cinegy-related registry files
Windows Logs (system and application)

Basic system info (CPU, RAM, GPU)
Video card and sound devices information
Virtual network adapters and network connections
Cinegy products and licenses details

Cinegy Capture Manager

Database files
XML config files
Dumps
Dlls information
Logs

Supported

Cinegy Capture Control

XML config files
Dumps
Dlls information
Logs

Partially supported

Cinegy Capture Planner

XML config files
Dumps
Dlls information
Logs

Partially supported

Cinegy Capture Archive Adapter

XML config files
Dlls information
Logs

Partially supported

Cinegy Archive Service

Registry file with settings
XML config files
Dlls information
Logs

Supported

Cinegy Desktop

Dump
Registry files with settings
Dlls information
CMD\Import Tool Logs

Important
Logs are gathered from the default folder. If the file path is changed, logs will not be gathered

Supported
(all settings from Cinegy Configurator are displayed)

Cinegy Player Pro

Registry files with settings
XML config files
Dlls information
No logging for Player PRO

Partially supported

Cinegy Player 3, GPU-based

Dumps
Logs

Not supported

Cinegy Desktop Import Tool

Dlls information
Logs

Not supported

Cinegy Multiviewer

XML config files
Layouts
Dumps
Dlls information
Logs

Not supported

Cinegy EAS Gateway

XML config files
Dlls information
Logs

Supported

Cinegy Process Coordination Service

XML config files
Dlls information
Logs

Not supported

Cinegy Traffic Gateway

XML config files
Used Power Shell files
Dlls information
Logs

Supported

Cinegy Air Control

XML config files
AudioMatrix files
Registry files with settings
Active Playlist(s)
CG templates from adjusted folder
Dumps
Dlls information
Logs

Supported

Cinegy Studio PRO

Layouts
XML config files
AudioMatrix files
Registry files with settings
Dlls information

Supported

Cinegy Playout

Registry files with settings
Dlls information
Dumps
Logs

Supported

Cinegy Live

XML config files
Dlls information
Dumps
Logs

Supported

Cinegy Stream Switcher

XML config files
Database files
Dlls information Logs

Partially supported

Cinegy Convert Legacy
(Watch Service/Job Server)

XML config files
Dlls information
Logs

Partially supported

Cinegy Convert PRO
(All components)

XML config files
Database files
Dlls information
Logs

Not supported