The basic Cinegy support procedures and workflow are described in this post. Recommendations on achieving a smooth and efficient support process and cooperation are provided throughout.
As a software provider, we’ve always directed our customers to make the best use of available tooling normally found inside any Enterprise IT deployment for managing their environment. Many technologies have come (and some gone) for tracking problems and for maintaining a healthy environment. Some fantastic products exist, such as SolarWinds for general IT or iControl from Miranda for broadcast, and these can help make managing an environment much easier. We understood that the Cinegy platform does not exist in isolation, and never tried to force yet-another-management tool onto customers for working with our software.