Cinegy Report Viewer

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Cinegy Report Viewer is a tool for viewing reports generated by the Cinegy Reporting Tool. The reports contain technical information about the system, installed Cinegy products, and their configuration. Cinegy Report Viewer is intended to be used by the Cinegy Support team to review issue reports, although system administrators on the customer side may use it for initial issue investigation.

Opening a Report

To open a report, select the "Open" command from the "File" main menu or use the shortcut Ctrl+O and select the required file from the target directory or another folder.

Note	To automatically open the generated report in the Cinegy Reporting Tool, select the "Open report in Cinegy Report Viewer" checkbox at the final step of the Cinegy Reporting Tool. The report will be automatically opened after pressing the "Finish" button and exiting the Cinegy Reporting Tool.

To open recently used report files, select the "Recent files" command from the "File" menu:

The report archive may contain additional files. To extract these files, choose the "Extract All files" command. Browse for the folder where these files will be extracted:

Interface

The Cinegy Report Viewer tool contains detailed information about all Cinegy products installed on your machine, divided into corresponding groups:

To expand the desired group, press the corresponding down arrow icon.

Summary

This section contains the report file summary:

System Information

This section contains detailed information about your computer system:

Categories tab

The "Categories" tab contains detailed system information divided into subgroups: Short system info, Processor, RAM, HDD, Sound devices, Network adapters, Cinegy products, and licenses.

Right-click anywhere in the "Categories" tab and choose the "Copy Categories" command from the context menu to copy all categories information to the clipboard:

Short system info

Contains details on the computer system, OS version, physical memory, processor name, CPU speed, GPU name, logical drivers, and BIOS:

Virtual Network adapters

Contains the list of available virtual network adapters registered on the machine with detailed information on each one:

Network connections

Contains the list of available physical network adapters registered on the machine with detailed information on each one:

Products

Contains the list of Cinegy products and codecs installed on the machine:

Cinegy licenses

Contains detailed information on dongles and Cinegy licenses registered on the current machine:

Files

The "Files" tab contains the list of available log and configuration files included in the report, presented in the following formats: *.csv, *.txt, *.xml, and *.EVTX (Windows Event Logs):

Right-click anywhere in the "Categories" tab and choose the "Copy file names" command from the context menu to copy file names to the clipboard, choose the "Extract files" command from the context menu to save all files to the selected folder:

When clicking a file in this tab, a common "Save as" dialog is opened allowing you to save the file in the selected folder:

XML View

The "XML View" tab contains details on system settings in the XML format:

Right-click anywhere in the "XML View" tab and choose the "Copy XML" command from the context menu to copy information in XML format to the clipboard:

Products Information

For each installed product the information is divided into the groups topical for this particular product.

Files

The "Files" tab of the selected product contains settings or configuration files, dumps, and other file types included in the report:

When clicking a file in this tab, a common "Save as" dialog is opened allowing you to save the file in the selected folder.

Errors

In the "Errors" tab of the selected product, the list of errors is presented:

Right-click anywhere in the "Errors" tab and choose the "Copy Errors" command from the context menu to copy the provided errors to the clipboard:

Dlls

The "Dlls" tab of the selected product contains the list of installed dlls and their versions:

Each assembly/dll item can be expanded to view detailed information:

Right-click anywhere in the "Dlls" tab and choose the "Copy Dlls info" command from the context menu to copy dlls information to the clipboard:

XML View

On the "XML View" tab of the selected product, the settings file in the XML format is displayed:

Supported Products

Cinegy Product	Information Gathered	Settings Visualization (Categories Tab)
Products	Registry files with settings XML config files – not all settings are gathered in XML, only available files are added to the archive Database file(s) – internal DB of the program Dumps Logs	Supported (detailed information)/ Partially supported/ Not supported (only version and installation date are displayed)
System information	DXDiagInfo General Cinegy-related registry files Windows Logs (system and application)	Basic system info (CPU, RAM, GPU) Video card and sound device information Virtual network adapters and network connections Details of Cinegy products and licenses
Cinegy EAS Gateway	XML config files Dlls information Logs	Supported
Cinegy Desktop	Dumps Registry files with settings Dlls information CMD\Import Tool Logs	Supported (including settings from Cinegy Desktop Configurator)
Cinegy Playout	XML config files Registry files with settings Dlls information Dumps Logs	Supported
Cinegy Event Manager	Registry files with settings Dlls information Logs	Partially supported
Cinegy Multiviewer	XML config files Layouts Dumps Dlls information Logs	Partially supported
Cinegy Studio PRO	XML config files AudioMatrix files Registry files with settings Dlls information Logs	Not supported
Cinegy Air PRO	XML config files AudioMatrix files Registry files with settings Active Playlist(s) CG templates from the adjusted folder Dumps Dlls information Logs	Supported
Cinegy Image Service	XML config files Dlls information Logs	Partially supported
Cinegy MAM Service	XML config files Dlls information Logs	Partially supported
Cinegy Capture Control	XML config files Dumps Dlls information Logs	Supported
Cinegy Capture Manager	XML config files Database files Registry files with settings Dumps Dlls information Logs	Supported
Cinegy Capture Planner	XML config files Web Client files Registry files with settings Dumps+ Dlls information Logs	Supported
Cinegy Capture Archive Adapter	XML config files Database files Dlls information Logs	Supported
Cinegy Convert Agent Manager	XML config files Dlls information Logs	Partially supported
Cinegy Convert Watch Service	XML config files Dlls information Logs	Partially supported
Cinegy Convert Client	XML config files Dlls information Logs	Not supported
Cinegy Convert Monitor	XML config files Dlls information Logs	Not supported
Cinegy Convert Profile Editor	XML config files Dlls information Logs	Not supported
Cinegy Process Coordination Service	XML config files Dlls information Logs	Not supported
Cinegy Stream Switcher	XML config files Database files Dlls information Logs	Supported
Cinegy Route Browser	XML config files Dlls information	Not supported
Cinegy Route Control	XML config files Dlls information	Not supported
Cinegy Route Directory Service	XML config files Database files Dlls information	Partially supported
Cinegy Route Directory Relay Service	XML config files Dlls information	Partially supported
Cinegy Route Manager	XML config files Dlls information	Not supported
Cinegy CG	config files cintitles Dlls information	Not supported
Cinegy Title	XML config files Database files Dlls information Logs	Not supported
Cinegy Subtitling Service	JSON config files Logs	Not supported
Cinegy Prompter	Registry files with settings Dlls information Dumps Logs	Supported
Cinegy Archive Service	Registry file with settings XML config files Dlls information Logs	Supported
Cinegy Archive Transfer	Registry file with settings XML config files Dlls information Logs	Supported
Cinegy Player	Logs	Partially supported
Cinegy Traffic Gateway	XML config files Used Power Shell files Dlls information Logs	Supported

Cinegy Product

Information Gathered

Settings Visualization
(Categories Tab)

Products

Registry files with settings
XML config files – not all settings are gathered in XML, only available files are added to the archive
Database file(s) – internal DB of the program
Dumps
Logs

Supported (detailed information)/
Partially supported/
Not supported (only version and installation date are displayed)

System information

DXDiagInfo
General Cinegy-related registry files
Windows Logs (system and application)

Basic system info (CPU, RAM, GPU)
Video card and sound device information
Virtual network adapters and network connections
Details of Cinegy products and licenses

Cinegy EAS Gateway

XML config files
Dlls information
Logs

Supported

Cinegy Desktop

Dumps
Registry files with settings
Dlls information
CMD\Import Tool Logs

Supported
(including settings from Cinegy Desktop Configurator)

Cinegy Playout

XML config files
Registry files with settings
Dlls information
Dumps
Logs

Supported

Cinegy Event Manager

Registry files with settings
Dlls information
Logs

Partially supported

Cinegy Multiviewer

XML config files
Layouts
Dumps
Dlls information
Logs

Partially supported

Cinegy Studio PRO

XML config files
AudioMatrix files
Registry files with settings
Dlls information
Logs

Not supported

Cinegy Air PRO

XML config files
AudioMatrix files
Registry files with settings
Active Playlist(s)
CG templates from the adjusted folder
Dumps
Dlls information
Logs

Supported

Cinegy Image Service

XML config files
Dlls information
Logs

Partially supported

Cinegy MAM Service

XML config files
Dlls information
Logs

Partially supported

Cinegy Capture Control

XML config files
Dumps
Dlls information
Logs

Supported

Cinegy Capture Manager

XML config files
Database files
Registry files with settings
Dumps
Dlls information
Logs

Supported

Cinegy Capture Planner

XML config files
Web Client files
Registry files with settings
Dumps+ Dlls information
Logs

Supported

Cinegy Capture Archive Adapter

XML config files
Database files
Dlls information
Logs

Supported

Cinegy Convert Agent Manager

XML config files
Dlls information
Logs

Partially supported

Cinegy Convert Watch Service

XML config files
Dlls information
Logs

Partially supported

Cinegy Convert Client

XML config files
Dlls information
Logs

Not supported

Cinegy Convert Monitor

XML config files
Dlls information
Logs

Not supported

Cinegy Convert Profile Editor

XML config files
Dlls information
Logs

Not supported

Cinegy Process Coordination Service

XML config files
Dlls information
Logs

Not supported

Cinegy Stream Switcher

XML config files
Database files
Dlls information
Logs

Supported

Cinegy Route Browser

XML config files
Dlls information

Not supported

Cinegy Route Control

XML config files
Dlls information

Not supported

Cinegy Route Directory Service

XML config files
Database files
Dlls information

Partially supported

Cinegy Route Directory Relay Service

XML config files
Dlls information

Partially supported

Cinegy Route Manager

XML config files
Dlls information

Not supported

Cinegy CG

config files
cintitles
Dlls information

Not supported

Cinegy Title

XML config files
Database files
Dlls information
Logs

Not supported

Cinegy Subtitling Service

JSON config files
Logs

Not supported

Cinegy Prompter

Registry files with settings
Dlls information
Dumps
Logs

Supported

Cinegy Archive Service

Registry file with settings
XML config files
Dlls information
Logs

Supported

Cinegy Archive Transfer

Registry file with settings
XML config files
Dlls information
Logs

Supported

Cinegy Player

Logs

Partially supported

Cinegy Traffic Gateway

XML config files
Used Power Shell files
Dlls information
Logs

Supported

Caution

Logs for some Cinegy products are gathered from the default folder and in case the file path was changed, logs would not be gathered.