Using and Troubleshooting Cinegy License Manager
Reading time ~4 minutes
This article provides details on how to use Cinegy License Manager as well as troubleshooting failure scenarios.
Installation and Usage
The Cinegy License Manager application is a tool for managing serial numbers and the resultant software licenses used by a number of Cinegy applications when not using licensing dongles.
Note | Cinegy License Manager can be downloaded from my.cinegy.com and Cinegy Partner Portal |
Once Cinegy License Manager is installed, run the application and the following window will be shown:
| Press the "Add license" button to register a software license on the current machine. The following dialog box appears: |
Next thing you will have to do is copying and pasting the serial number into the correspond field. The serial number validity will be checked against our system. Once checked, a green tick will appear indicating successful checkout and the bottom section will be populated with the license details as shown here:
To proceed, click on "I Understand – Install License" and wait whilst the license file is downloaded to the machine. The message below will notify that the license has been added successfully:
Once the license is installed, you can go back to the main page of the application to see all active licenses added to your machine:
If you have any additional licenses to add, click on the "Add license" button again and repeat the process. Do this for each license you need to add to the machine.
Once the license(s) have been installed, you can look at the details to get some additional information such as expiration date, when the license was renewed last and whether a machine ID change is possible.
Once you have finished, Cinegy License Manager can be closed.
Troubleshooting
These are the common issues which can be encountered when using Cinegy License Manager. The specific cases are described below in detail.
License Number has a Leading or Trailing Space
If the serial number is copied into the field with a leading or trailing space, then it will be processed as invalid by the system. The image below shows the case where a trailing space is present:
No Internet Connection
If the machine has no connection to the Internet, then the software will not function as it needs to connect to our back-end systems to download the license file onto the machine. This issue will manifest itself by a red X remaining next to the serial number as shown here:
License Invalid after Machine Name Change
When the license is installed onto a machine, a unique ID is generated to link the two. If a key aspect about the machine is changed, CPU model, system board or hostname this will invalidate the license and it will need to be regenerated to update the unique ID. This is possible to do once per license period of 90 days. If a more frequent change is required, then Cinegy support will need to be contacted.
To update the unique ID, launch the Cinegy License Manager and then select each installed license in turn and click on the "Details" button. Next press the "Save & Regenerate" button.
Having performed the license regenerating procedure, the "License Details" dialogue box will be updated showing when the machine ID can be changed next time as shown here:
License Already Installed on Another Machine
If the license has been previously installed onto another machine, License Manager will specify the unique ID of the machine and when it is possible for it to be moved. This can be indicated as shown below:
If a license needs to be moved before this date, then Cinegy support will need to be contacted.
Internet Root Certificates Out of Date or Not Present
This issue is not very common, but if the required root authority certificates are either outdated or not present on the machine, the software will not be able to connect to the licensing backend system. Therefore the following message (the same as the one when the serial number contains space) will be shown:
This can usually be resolved by running through any pending Windows Updates on the machine, or if that still doesn’t work, checking if the following group policy is enabled on the machine:
Computer Configuration → Administrative Templates → System → Internet Communication Management → Internet Communication settings → Turn off Automatic Root Certificates Update:
