Cinegy Reporting Tool allows to collect general information about system and all Cinegy products installed on your computer.
Having launched Cinegy Reporting Tool, on the "Welcome" page select the "Typical" mode to use the default settings for report generation:
Press the "Next" button to proceed. On the next step provide your company contact information:
Specify the Helpdesk ticket ID of the issue submitted to the Helpdesk system, related to the report being generated.
|You may also be interested in reading the How to Get the Best out of Cinegy Helpdesk post to get acquainted with the basic Cinegy support procedures and workflow, as well as with recommendations on achieving smooth and efficient support process and cooperation.|
Press the "Next" button to proceed to the "Summary" page, which contains the list of all installed Cinegy products and the information about what components will be included into the report by default:
|By default, all Cinegy products installed on your machine are selected in typical mode. Use the Advanced mode to customize the list of products, that will be added to the report.|
To automatically upload the generated report to Cinegy FTP server for its analysis by the support team, select the corresponding checkbox and specify your Cinegy FTP credentials:
Press the "Generate" button to begin the report generation:
The final step of the Cinegy Reporting Tool wizard contains the report file summary:
Select the corresponding checkbox to open the generated report in Cinegy Report Viewer.
Press the "Finish" button to exit Cinegy Reporting Tool.